Puja bookings

Cancellation requests should be submitted before the booking closes. Once sankalp details are shared, offerings are arranged, or the ritual begins, cancellation may not be possible. Where a temple cancels a puja and no suitable alternative is accepted, the eligible booking amount will be reviewed for refund.

Store orders

Store orders may be cancelled before dispatch by contacting support with the order number. After dispatch, returns are considered only for damaged, incorrect, or materially defective items reported with clear photographs within 48 hours of delivery. Perishable prasad and opened ritual products cannot be returned unless damaged or incorrect.

Donations

Completed donations and seva contributions are generally non-refundable. We will review duplicate charges, payment errors, or an incorrect amount caused by a confirmed technical issue.

Refund processing

Approved refunds are issued to the original payment method through the payment gateway. Bank and gateway timelines vary; most refunds reflect within 5 to 10 business days after approval.

How to request help

Email care@bhaktworld.test with your booking, order, or donation reference and a short explanation. For damaged shipments, attach photographs of the package and item.